At Batmaid, we’re on a mission to bring peace of mind into people’s homes and fairness into the cleaning industry. As Europe’s leading digital platform for home cleaning services, we connect thousands of households with trusted, insured cleaning professionals.

To support our growing team and operations, we are looking for a (Senior) IT Support Specialist to serve as the go-to person for all internal IT-related matters.

Your Responsibilities

Level 1 Support

• Act as the first responder for user issues or requests raised through dedicated channels. 
• Guide users where a functionality exists to complete request
• Execute changes where these are within remit
• Escalate to Level 2 issues that cannot be resolved directly by user or yourself

Access Management & Business Logic

• Add and remove access to different tools and systems according to profile of user on...