The Role

This is both a ‘build’ and ‘run’ role. You will be responsible for the day-to-day operation of our enterprise systems while also working on projects to design and implement user-centric solutions. We are seeking a resourceful, technically-adept professional who thrives in fast-paced environments and takes full ownership of end-to-end delivery. The ideal candidate combines a customer-first mentality with a passion for problem-solving and continuous technical growth.

What You'll Do

Provide operational support (ex: troubleshooting user issues, configuration changes, feature releases) across our enterprise collaboration systems (Zoom, Google Workspace, Microsoft 365, etc.)

Maintain internal documentation, knowledge articles, and operating procedures

Work closely with first level end user support teams for incident and problem resolution, training of support team

Work with Veeva Security teams for inciden...