The Senior Systems Technician is the top technical escalation point in IT Support. This role owns complex issues, identifies root causes, and implements permanent solutions to prevent repeat problems. The position focuses on reducing escalations to Infrastructure, Network, and Security teams while improving overall system reliability and support team capability. In this role, you may be required to travel up to 15%.

**Responsibilities:**

+ Serve as the senior escalation point responsible for resolving complex, high-impact technical issues across systems and technologies.
+ Own escalated issues end-to-end, performing root cause analysis and driving permanent solutions to eliminate recurring problems and reduce future incidents.
+ Perform training/mentoring duties to ensure other systems technicians are proficient in assigned duties.
+ Provideeffectiveoralandwrittencommunicationtousersleveragingapproveddocumentation.
+ Troubleshoot and resolve advanced netwo...