The primary goal of this role is to deliver, standardize, and continuously improve key

Service Management Office (SMO)

processes using the

ServiceNow

platform. This is a hands-on senior delivery role requiring deep

ITSM

knowledge, strong ServiceNow technical understanding, and proven project leadership in complex, global environments.

Experience • 8+ years in IT

Project / Service Delivery Managemen t • 5+ years delivering ServiceNow ITSM solutions in enterprise environments • Proven experience delivering multiple

ITSM / SMO

processes end-to-end • Experience working in global, matrixed organizations

ITSM & ServiceNow Expertise

• Deep understanding of: ITIL v3 / v4 processes ServiceNow ITSM architecture and data model CMDB, CSDM, and service modeling concepts • Strong hands-on knowledge of ServiceNow modules related to ITSM and services • Ability to challenge technical designs and ...