The Senior ITSMA Observability Engineer is responsible for the design and development of the Elastic and Prometheus Stack, as well as AWS Observability tools that monitor and manage critical applications and infrastructure at HedgeServ. As an important member of the ITSMA Monitoring and Analytics Team, the Senior Engineer will be responsible for the operation and design of the portfolio of tools, which include alerting mechanisms and escalation, dashboards, and the overall framework to support the management of HedgeServ’s infrastructure, systems, and applications. Additionally, this role entails leading IT infrastructure monitoring projects and vendor management and handling daily operations with SME escalation support as needed. The successful applicant should possess the ability to collaborate with various IT teams to gather requirements and develop solutions by means of existing monitoring capabilities or customized monitors (scripts).

Role Responsibilities