The new role :

• Drive mutually beneficial outcomes that meet both the customer’s expectations (service quality, fair pricing) and company objectives (gross margin, profitability, service expansion, and new project opportunities). ·
• Identify and pursue opportunities to introduce and sell additional services, deepening the integration between the company and the customer. ·
• Manage customer feedback, address inquiries promptly, and compile insights for monthly reporting to support discussions with the Business Development Manager. ·
• Collaborate with Customer Service, Demand & Supply Planning, and Operations teams to ensure service levels consistently meet agreed standards. ·
• Coordinate with country management to execute projects aligned with customer expectations. ·
• Partner with the Business Development Manager to manage the onboarding process for new customers. ·
• Monitor customer business developments proactively, pre...