Job Description: Senior L2 Helpdesk Engineer - Remote

Position Overview

The Senior Tier 2 Helpdesk Engineer is responsible for providing advanced technical support to end-users, resolving complex issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as collaborating with other IT team members to improve service delivery.

These roles involve supporting a UK partner start times will be 10am/11am - 7pm/8pm SAST.

Key Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems escalated from Tier 1 support.
• Assist with the installation, configuration, and maintenance of IT systems.
• Document and track issues, resolutions, and updates in the helpdesk ticketing system.
• Collaborate with other IT team mem...