Job Description
Job Purpose
Location: India
Provide Tier 3 level support for all client-side functionality and features. Provide direction, conduct training, and create technical documentation for global
Essential Functions
Assist with the development, implementation, configuration and support of the enterprise-wide content and collaboration platform Comply with company best practices and procedures while responding to platform issues by analyzing the problem, working with team members and external vendors on formulating a solution, and changing or repairing the application to avoid costly interruption of service to users Work closely with software vendor technical resources on system performance and stability issues, bug fixes and feature enhancements across physical, virtual and mobile environments; work in an agile and diligent manner to align internal needs of the enterprise with vendor deliverables...