About The Team

Our Global Operations team is on a mission to build the best customer experience in fintech, and AI is at the heart of how we get there. As part of our dedicated AI team, you’ll sit at the intersection of machine learning engineering and real‑world product impact, building the models and systems that power intelligent customer support for over 4 million merchants worldwide. This isn’t a research role; it’s a hands‑on engineering position where the work you ship directly shapes how merchants experience SumUp every day.

What you’ll do

• Architect, build, and deploy AI solutions into production, ensuring they’re reliable, performant, and built to scale.
• Design and maintain ML infrastructure and pipelines that support efficient data processing, model training, and serving.
• Fine‑tune and optimise machine learning models for accuracy, efficiency, and scalability in large‑scale environments.
• Collaborate closely...