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Zendesk's people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.
Our team is dedicated to providing a state-of-the-art retrieval-augmented generation (RAG) platform across multiple channels, including customer service bots, email, and search. In collaboration with ML scientists, we deliver high-quality AI products leveraging the latest tools and techniques, and serve them at a scale that most companies can only dream of. We’re passionate about empowering end-users to quickly find answers to their questions and helping our customers make the most of their knowledge base.
We’re looking for a Senior ML Engineer to join our team and play a key role in levelling up the RAG platform powering Zendesk!