Lead strategic initiatives as Senior Manager, Business Architecture with TD in Toronto. Drive modernization and enhance customer experiences through architectural guidance and AI capabilities.

As a vital member of the North American Customer Operations team, you will provide leadership in business architecture for the U.S. Contact Centre. Your expertise in strategic thinking and ability to influence stakeholders will align business and technology goals to create actionable roadmaps. The role involves collaborating closely with product owners and technology teams to ensure effective delivery of modernization plans.

Key Responsibilities:
• Guide architectural decisions for the U.S. Contact Centre
• Develop business capability models and roadmaps
• Collaborate with Agile Release Train partners
• Ensure alignment with enterprise objectives
• Support investment planning and prioritization

Requirements:
• Undergraduat...