• Full time, permanent role

• Flexible location + Hybrid working.
• Become part of the world’s largest humanitarian movement

 About Red Cross

Australian Red Cross is part of the world’s largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

The Senior Manager - CRM is responsible for leading the strategic development, optimisation, and delivery of the organisation’s Customer Relationship Management (CRM) platform, Microsoft Dynamics 365 (D365).

Working as part of a Humanitarian movement which supports vulnerable people and communities, this role ensures the CRM effectively supports Marketing, Communication & Customer Experience, Fundraising, and operational objectives. A key focus is the creation and maintenance of a three-year strategic roadmap that aligns CRM capabilities with business prio...