Job Description

Customer Support Sr. Manager will be responsible for maintaining and enhancing customer relationships for a big market or a cluster of markets, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support by allocating resources to manage the workload peaks and troughs, and consistently reviewing stipulated customer success metrics to drive a satisfactory customer experience. Identify emerging customer queries and quality trends for product/process improvement. Work with your manager in setting objectives and KPIs, performance reviews, feedback, and career mentoring.

Qualifications

• Responsible for a set of big market or a cluster of markets for the assigned workstream.
• Work closely with the Manager for team/task allocation and managing the workload peaks and troughs.
• Consistently review customer support metrics related...