POSITION SUMMARY: The Senior Manager Customer Support – Environmental Solutions provides regional leadership for Environmental Solutions Customer Support operations, ensuring high-quality, compliant, and scalable service delivery across complex, regulated workflows. The incumbent is accountable for operational performance, people leadership, cross-functional partnership, and execution of enterprise initiatives impacting profiling, onboarding, approvals, billing, and customer experience. The Senior Manager Customer Support – Environmental Solutions operates as a hands-on leader, balancing day-to-day execution with continuous improvement, while serving as a key escalation point and strategic partner to Sales, Operations, Compliance, IT, and Enterprise Programs.

PRINCIPAL RESPONSIBILITIES: