**Preferred Qualifications**

+ Bachelor’s degree in Business, Operations, Analytics, Technology, or a related field.
+ 10+ years of experience in eCommerce operations, technical support, or a related field, with a proven track record of managing mission-critical systems.
+ 5+ years of progressive leadership experience, including demonstrated success managing people managers.
+ eCommerce Platforms
+ Order Management Systems
+ Process-oriented
+ Problem Solver
+ Technology Liaison

**Job Summary**

Drives the operational strategy and governance for the eCommerce platform's reliability, scalability, and performance. Governs the end-to-end operational framework, from incident management to process excellence, to ensure long-term platform stability. Partners with senior leadership to align operational strategy with business objectives, proactively managing risk and enabling sustainable growth.

**Major Tasks, Responsibilities, and Key Ac...