Senior Manager, Enterprise Systems & IT Operations


Job Description

**Role Summary**


The Senior Manager, Enterprise Systems & IT Operations is accountable for the reliable, secure and


compliant operation of the systems and services that run our commercial, finance and workplace


technology. Reporting to the Director, Enterprise Systems & IT Operations, this role directly leads the


Enterprise Systems Operations team and the IT Operations team, and owns IT Service Management


(ITSM) practice — change, incident and problem management, access governance and audit compliance


— across the broader technology portfolio.

This is an operations leadership role that pairs delivery rigour with hands-on operational depth. The


Senior Manager sets and continuously improves the operating standards that keep business-critical


platforms stable, and provides steady op...