Role Purpose The Senior Manager, SSC Service Delivery – PTP is accountable for the end‑to‑end governance, control, and service delivery of Purchase‑to‑Pay including Travel & Expense operations across the Group. The role ensures accurate, timely, and compliant processing of vendor invoices, payments, while driving standardization, control discipline, and continuous improvement across outsourced and in‑house PTP teams.
Key Responsibilities - PTP Service Delivery & Operations
- Provide end‑to‑end oversight of the PTP process, including invoice processing, credit notes, vendor master data, payment runs, and exception management.
- Ensure PTP activities are delivered in accordance with agreed SLAs, KPIs, and service quality standards.
- Review operational performance (volumetrics, backlog, ageing, error trends) and drive corrective actions proactively.
- Control & Compliance
- Enforce compliance with Group policies, inte...