Job Title: Senior Manager for Operations

Skills: Multi-program or multi-account operations in a leadership capacity

Experience: Minimum 10 years of experience in BPO / shared services / operations management

Location: Muntinlupa, Philippines

We at Coforge are hiring Senior Manager for Operations with the following skillset:

• Strategic thinking and execution
• Executive-level communication and stakeholder management
• Data-driven decision making
• Risk management and governance
• Change management and transformation leadership

Responsibilities:

• Oversee delivery across multiple programs, ensuring consistent achievement of SLAs, KPIs, and contractual obligations.
• Drive standardization and scalability of process execution across programs.
• Leads business reviews (WBRs, MBRs, QBRs) with stakeholders.
• I...