Reports to: Global Director of Quality Assurance
Department: Quality Assurance & Operational Excellence
Location: Remote / Hybrid - approved hiring locations
Role type: Full-time

About the Role

Side is looking for a Senior Manager, Global QA Operations to help lead and scale quality assurance across a global, multi-client service delivery environment.

This is a senior operational leadership role responsible for driving consistency, governance and performance across QA teams, programmes and regions. The role will support the Global Director of Quality Assurance in translating global QA strategy into clear operating standards, measurable performance outcomes and consistent execution across the business.

The successful candidate will bring experience leading QA operations across complex, distributed environments. They will be confident working with senior stakeholders, client-facing teams, operational leaders ...