Concentrix Quezon City, National Capital Region, Philippines

Senior Manager - Innovation

Position at Concentrix – Full‑time, Mid‑Senior level.

Responsibilities

• Drive, deliver, and deploy various Innovation Initiatives.
• Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits.
• Provide end‑to‑end assessments and customer journey maps to streamline processes and propose applicable automation tools and process improvements.
• Lead ideation sessions with the account and co‑innovate with the client.
• Replicate best practices applicable to the account.
• Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status.
• Provide awareness and/or trainings on Automation, ThinkCX, and Six Sigma.

Job Details

• Seniority level: Mid‑Senior level
• ...