Job Description

The Senior Manager, IT, Canada Field Services provides strategic leadership for field technology deployment and support operations across Aramark Canada client locations, ensuring consistent, high-quality execution in a diverse, multi-site environment. This role has enterprise-level impact on consumer, operator, partner, and employee‑facing applications at client sites, including point‑of‑sale (POS), consumer‑facing technologies, and other business‑critical hospitality systems.

Reporting to the Senior Director of IT, this role leads the Canada Field Services organization by setting deployment strategy, service standards, and performance metrics, while driving measurable outcomes for service reliability and the end‑user experience. The incumbent operates in a highly matrixed environment, partnering closely with Operations, Hospitality Excellence, Product, Vendors and Client teams to translate field and operator needs into clear priorities, deliver...