Senior Manager, Learning and Development

With TTEC’s award‑winning employment experience, your potential has a place here. As a Senior Manager, Learning and Development, working on‑site in Mexico City, you’ll be part of bringing humanity to business.

What You’ll Do

Do you have a passion for helping others and giving them peace of mind?

You will provide coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. You’ll contribute to the success of the customer experience and the team’s overall success.

• Achieve 100% of training completion goals
• Manage day‑to‑day operations, processes, and reporting
• Improve the key success metrics associated with training goals
• Deliver excellent customer service and communication
• Develop, coach, support and evaluate the team
• Ensure the team has tools, systems and support needed to p...