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Senior Manager- Operations

Company

SS&C Technologies Holdings

Location

Mumbai, Maharashtra

Posted

June 15, 2026

Position Overview

Job Description

Operational

  • Manage team performance through effective queue management on Salesforce/workflow tools and other applications
  • Take complete ownership to improve the quality of the delivery to customers
  • Ensure Standard Transaction Time (processing time) analysis is a systematic & periodic activity
  • End to End customer journey is improved, by regular review of process and suggest innovate ways to improve customer and advisor experience
  • Provide support to the Operations Manager in achieving Departmental KPIs aligned to the overall organisational objectives.

People

  • Lead & motivate the team through regular performance review and rewards & recognition
  • Engage in career aspiration conversations and align roles accordingly
  • Oversee training needs analysis and facilitate / impart process & soft skills training to build people capabilities
  • <...

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