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Senior Manager, Policy Administration Services

Company

Sun Life

Location

Hong Kong, Kowloon

Posted

July 02, 2026

Position Overview

Job Description

:

Responsibilities

  • Oversee daily operation of policy administration to maintain service level with accuracy and uplift client experience
  • Identify and implement system and service enhancement for process streamlining
  • Provide training and coaching to subordinates to cope with business and market changes with updated procedures and documentation
  • Lead and drive team to adapt changes with flexibility and competence
  • Support ad-hoc project when required
     

    • Requirements

  • University graduate or above
  • LOMA / FLMI holder
  • Possess at least 8 years of solid policy administration experience in life insurance industry
  • Proficient knowledge in insurance products, process and regulatory requirements (e.g. AML, FATCA, CRS)
  • Strong transformation mindset with demonstrated experience in process re-engineering, digital / insure tech adoption, or automation initiatives
  • Proven ab...

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