Summary

As Bell transitions into a leading tech company, the Building Operations Center (BOC) plays a pivotal role in maintaining the reliability of our infrastructure. As the Senior Manager, Building Operations Center (CP3), you will provide strategic and operational leadership. Your primary mission will be to ensure the resilience and service continuity of our technology supporting buildings. You will lead monitoring operations, intervention optimization, and operational risk management.

Key Responsibilities

• Proactive Monitoring and Alarm Management: Lead teams responsible for 24/7 monitoring of critical alarms related to building infrastructure (fire, power, temperature, security, HVAC) and telecommunications environments.
• Smart Intervention Management (Dispatch): Oversee the strategic triage and management of dispatches to field teams (Field Services, Ops, building technicians, and external vendors).
• Ope...