Is this role right for you?
In this role, you will: Own and manage mortgage retention performance through a portfolio lens, with accountability for identifying opportunities to improve margin and long‑term portfolio profitability while supporting strong customer retention outcomes.Analyze renewal and retention behavior across the mortgage portfolio, including term migration, spread changes at renewal, and product conversion opportunities, and quantify the impact of these behaviors on portfolio performance.Develop and articulate clear retention insights and strategic opportunities, synthesizing complex portfolio data into actionable recommendations that inform retention priorities, strategy design, and senior management decision‑making.Conceptualize portfolio‑driven retention strategies and campaigns based on observed customer behavior, pricing economics, and spread dynamics, and partner closely with Channel Retention Strategy and...