Connex Telecommunications Inc., 44 East Beaver Creek Road, Unit 16, Richmond Hill, Ontario, Canada

Job Description Posted Monday, June 22, 2026 at 4:00 AM

Role Summary A major Canadian financial services organization is seeking a Senior Manager–level Solution Architect to lead the design of end‑to‑end AmazonConnect and agentic AI solution architectures. This architect will align business needs with secure, scalable, cloud‑native technologies and define integration patterns across contact‑center platforms, CRM, IVR, telephony, knowledge systems, analytics and enterprise applications. Acting as the central architecture lead, they will translate customer‑experience objectives into technical designs, facilitate solution‑design workshops, and partner with delivery, technical and client stakeholders to ensure successful implementation and value realization. Approximately 40% of the work will be on‑site (in person) with the remainder remote/onshore.

Key Responsibili...