At Ubiquity, we bring together sharp minds, passionate hearts, and unstoppable drive to create extraordinary outcomes.

Explore our open positions and find the role that matches your skills and ambitions. Let’s build your future, together.

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The Responsibilities

• Understanding of key business objectives, timeframes, and requirements associated
• with Workforce Management.
• Responsible for tracking, forecasting analyzing real time management and planning of
• assigned call volume, headcount requirements, shrinkage, attrition and handle time
• goals throughout the group sites.
• Reporting of Daily program metrics on assigned projects
• Makes strategic recommendations to improve productivity while balancing service levels
• and costs
• Ensures that the team follows workforce procedures.
• Assist in resolving serious cu...