THE ROLE
As the Concierge Senior Manager, you will lead the team to:
Work with the appropriate Business Support partners to seamlessly lead the day-to-day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.Optimize the performance in each channelSell clothes, deliver world-class service, and build loyal client relationshipsEnsure the world-class delivery of sales, solution, and service expertiseResolve client escalations to protect Aritzia’s brand and elevate our commitment to delivering Everyday Luxury experiences.THE QUALIFICATIONS
The Concierge Senior Manager has:
Proven skills, certifications, education, and/or experience in a high-volume contact centre, preferably within a Retail environmentA commitment to learn and apply Aritzia's Values, Business and People Leadership principles...