The Senior MRS independently performs a full range of member service, sales and operational functions while requiring minimal supervision as they serve as part of the management team. The Senior MRS oversees workflow, serve as a key holder, assists members, supports staff throughout the day and assists in coaching and training of staff and new team members. Additionally, the Senior MRS is responsible for delivering exceptional service to members by assisting with their financial needs, promoting credit union products and services, and ensuring member satisfaction. This role involves processing transactions, opening accounts, providing information on loan products and the ability to input applications and disburse loans. The Senior MRS also helps members manage their accounts, resolve any issues, and ensure compliance with regulatory requirements while assisting staff throughout the day.