Responsibilities

• Provide Level 2/3 IT network security operations support
• Respond to incident calls and ensure the SLA to our clients is met
• Perform changes to the network in-line with the organization’s ChangeManagement processes
• Ensure compliance to policies, processes and standards, both internal andclients’ organization
• Prepare network analysis reports, including findings with analysis
• Participate in regular operations review meetings, including operationalissues, tickets review etc
• Participate in projects/activities to support improvement initiatives
• Conduct proper handover from the project team to operations after commissioningof projects.
• Conduct internal training and/or knowledge transfer to team.
• Update operations documentation (technical, CMDB, etc).

Requirements

• At least 5 years of experience providing network operational and adminis...