Key Responsibilities

• Provide Level 2/3 support for network infrastructure across data centers, remote branches, and overseas locations.
• Install, configure, and troubleshoot Cisco routers, switches (Nexus, 2960, 3750), and firewalls (Checkpoint, Juniper).
• Manage and support routing protocols including RIP, EIGRP, OSPF, BGP, and HSRP.
• Perform network health checks, DR drills, and ISDN testing for business continuity.
• Coordinate with vendors for SSOE deployments, hardware replacements, and RMA processes.
• Monitor and maintain WAN links using tools like SolarWinds, NetBrain, Riverbed, Algosec, and IBM ISM Service Desk.
• Support and troubleshoot VPNs, VLANs, and public cloud connectivity.
• Generate and maintain documentation for network changes, incident reports, and monthly performance metrics.
• Collaborate with cross‑functional teams to resolve network‑related issues and implement infrastruct...