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Role Responsibilities
Responsible for managing and optimizing Western Union’s Account Payment Network (APN) partnerships across Latin America and Caribbean (LACA), ensuring strong governance, operational excellence, and continuous growth through strategic collaborations with banks, wallets, card providers, and other payment partners.
Manage a portfolio of APN partners end-to-end, including banks, digital wallets, card providers, and payment networks across the LACA region.
Build and maintain strong relationships with external partners and internal stakeholders to support business objectives and product strategy.
Execute APN governance frameworks, ensuring alignment with business goals, regulatory requirements, and operational standards.
Conduct regular service reviews, monitoring Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) to drive performance and account...