RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):

Technical SME for the technologies listed in the Competency table below.

Handle Medium & Large projects.

Deliver Projects within schedule and budgets.

Critical customer incidents/breakdowns troubleshooting them within the agreed service levels for self and team.

Adherence to Process Policies & Procedures

Maintain and acquire Certifications as per Business Requirements for self and team.

Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.

Willing to work on-field at customer premises for undertaking Projects & Support functions based on the requirement.

Provide a consultative approach in delivering Projects & Support Functions which can lead to additional opportunities.

Ability to create & review manuals project & support documents for self and team.

Ability to lead by example and be abl...