About The Role

At ThousandEyes, we spend every day working to help customers understand the gotchas of Internet-based service delivery. The Customer Engineering team is tasked with empowering our customers with ThousandEyes to ease their performance monitoring pains. The day may involve helping a customer identify network loss in an undersea cable, diagnosing the cause of a route leak, scripting monitoring, spinning up labs, reproducing strange behaviors, or helping someone understand how our applications work.

Responsibilities

• Provide advanced technical expertise and leadership in solving complex, high‑impact customer issues.
• Lead the creation, refinement, and delivery of technical documentation, training materials, and knowledge content.
• Partner closely with Engineering and Product teams to address systemic product issues and influence roadmap decisions.
• Guide and mentor junior engineers, fostering technical growth and te...