Responsibilities

• Analyze unusual online banking activities to prevent and detect fraudulent transactions.
• Review high volume transaction data to identify potential fraudulent transactions and their root cause.
• Manage fraud alerts and execute swift actions to mitigate losses.
• Utilize various tools and channels to gather facts and submit case summary for timely escalation to the investigation team or touchpoints in accordance with the prevailing Service Level Agreement.
• Contact customers by calls or trigger notifications to alert suspicious transactions.
• Manage customer expectations and provide scam advisory to customers.
• Manage emails/calls from various touchpoints for case follow-up.
• Close liaison with enforcement agencies to provide case support.
• Support ad-hoc projects within the Business Unit on anti-scams efforts.
• Identify opportunities to improve processes and mitigate evolving sca...