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Senior Officer, Annual Fee Retention Officer

Company

1011 United Overseas Bank Ltd

Location

singapore, singapore

Posted

July 18, 2026

Position Overview

Job Description
  • Handle inbound and outbound calls professionally and efficiently, ensuring a positive customer experience.
  • Handle customer enquiries on Credit Cards, CashPlus, Smart Pay, Annual Fees and Unsecured Loans, including account information, product features, and application status.
  • Perform cross‑selling of financial products and services based on customer needs and eligibility.
  • Ensure accurate and timely documentation of customer interactions in CRM systems.
  • Follow up on pending documentation and application requirements via email and phone.
  • Adhere to compliance, data privacy, and operational guidelines.
  • Escalate complex or unresolved issues to the appropriate teams for further handling.
  • Meet individual and team KPIs, including service quality, productivity, and sales targets.
Job Requirements
  • Minimum: GCE O Levels with a minimum of 1–3 years of experience in Customer Servi...

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