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Senior Operation Support

Company

i-Serve

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur

Posted

June 13, 2026

Position Overview

Job Description

  • Manage project progression to ensure timely and successful implementation to support business initiatives
  • Manage all system related requests and/or problems submitted and/or escalated by business users.
  • Ensure timely implementation of all compliance requirements by regulators and/or acquirers
  • Manage the development of User Requirement Specification (URS) to ensure it meets business requirement
  • Manage User Acceptance Test (UAT) processes on any change and/or enhancement to the Fintech Systems
  • Ensure all Test Plan and Test Script are reviewed for its adequacy and completeness prior to commencement of UAT
  • Support users on business knowledge of the Fintech systems
  • Support users in streamlining processes and/or provide alternative solution on system related issues for cost control and improve process efficiency
  • Ensure adherence to the rules, regulations, gu...

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