Senior Operations Executive - Customer Services

Location: Dubai, UAE

Position Overview

This role manages incoming customer communications for Hertz UAE, including calls, emails, and in-person interactions. The position ensures smooth aftersales support, contract-related communication, and accurate tracking of customer queries. Strong organization, service skills, and bilingual communication are essential.

Job Details

• Country: UAE
• City: Dubai
• Industry: Customer Services
• Function: Customer Support-Client Care
• Salary: AED (market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

Key Responsibilities

• Attend all aftersales calls, emails, and customer inquiries via the Genesys platform.
• Log in punctually to handle incoming calls within KPI and SLA requirements.
• Monitor Hertz Customer Services inbox and respond t...