Position Summary

The Senior Operations Manager / Site Head will be responsible for leading and overseeing the day-to-day operations of the Bogotá site. This role will serve as the primary site leader, managing Assistant Operations Managers, Operations Managers, and Senior Team Managers who support multiple business lines, including retention calls, new line cancellation, technical support, sales and customer service. This position requires a strong operations leader who can drive performance, ensure service excellence, maintain client alignment, improve team engagement, and manage the site to the highest standards. The Senior Operations Manager will act as the main point of leadership for the Bogotá operation while reporting directly to the Director of Operations based in the United States.

Key Responsibilities

Operations Leadership

• Oversee overall site operations for Bogotá, ensuring all departments and business lines meet performance,...