Role

Manager / Senior Manager Operations (Travel Background)

Job Location

Western Cape, South Africa

Work Mode

Full Onsite

Shifts

Rotational

Profile Summary

Atain is looking for a Manager / Senior Manager Operations (Travel Background) in a Contact Centre services environment. The position is responsible for providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadership.

Primary Job Responsibilities Liaison between Client and the company to build and maintain smooth operations delivery and expanding relationship with the client Manage all resources and operations on daily basis to ensure timeliness adherence to SLAs to the mutual satisfaction of the client and the company Responsible for opportunity identification Devise solutions and strategies for improving performance & critical metrics like AHT/CSAT/Quality Manage...