Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, follow‑ups, answering insurance queries, billing, answering calls and checking emails on a regular basis, as well as acting as a team lead.

Key Responsibilities

• Greet patients and clients, secure the nature of visits and direct them to the appropriate department.
• Provide routine information about the hospital when necessary.
• Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry, refer callers as appropriate, and/or schedule appointments.
• Register new patients, follow up patients, and update existing files by collecting patient details.
• Respond to inquiries from patients regarding treatment, benefits, and billings.
• Coordinate the resolution of related problems.
• Ensure pay‑or eligibility verification.