Job Description We are seeking a dedicated and service‑oriented Senior Patient Service Associate (SPSA) to be part of our frontline team. As the first touchpoint for patients, you will play a vital role in creating a seamless, welcoming, and positive clinic experience. You will support day‑to‑day clinic operations while delivering efficient, compassionate, and patient‑centred service.
Key Responsibilities - Billing & Enquiries
Handle billing, payments, and patient enquiries promptly and professionally. - Referrals & Coordination
Facilitate referrals, follow-up arrangements, and ensure timely coordination of patient care. - Service Excellence
Manage patient feedback, support service recovery efforts, and uphold service standards. - Clinic Operations Support
Assist in daily clinic operations, administrative tasks, and workflow processes to ensure smooth clinic functioning.
Requiremen...