Working with current Senior Pensions Technicians and Head of Operations to deliver requirements for the transition project within KPIs (time scales, deliverables, quality, sign off) and support on the planning and training process.
Support a team in operational service delivery in accordance with client contracts, legislation, policy conditions, business rules and procedures, and within the legislative / regulatory framework
Understand client requirements and make every effort to ensure key performance indicators and quality standards are met
Maintain up-to-date knowledge of processes, procedures, and products
Understand, build, maintain, and enhance stakeholder and/or client relationships
Support the Pensions Team Manager in preparing for meetings and providing business MI
Empower team and provide support to ensure staff increase their technical competency, improv...
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