Genesys in Malaysia seeks a Senior Principal Forward Deployed Engineer to bridge customer ambitions and AI transformation. You will partner with strategic APAC customers to design, prototype, and operationalize AI-powered CX solutions that measurably improve experience and business outcomes.

You will lead architecture, design reference patterns, govern security and compliance, deliver rapid POC/MVPs using Genesys Cloud AI Studio, and mentor teams to scale AI adoption across complex multi-channel