Genesys is hiring a senior AI/ CX architect to drive AI orchestration across customer ecosystems in a global enterprise setting. You will lead strategy, define architectures, and deliver rapid POC/MVP implementations using Genesys Cloud AI Studio and related tools.

Your work will integrate CRM/ERP, align with security and governance standards, and mentor teams for AI maturity. We seek a leader with 12+ years in CX/AI platforms, strong API/data pipeline experience, and fluency in cloud