**Shift: Monday - Friday 10:30am-7pm**

**What you will do -**

+ Provide phone and email support for inquiries from sales teams and healthcare professionals.​
+ Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce.​
+ Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service.​
+ Offer after-hours support as needed, depending on call volume or workload demands.​
+ Present daily management tier 1 metrics to IOCE team​
+ Provide feedback and suggestions to improve service levels, internal processes and customer support methodology​
+ Critical thinking and ability to solve problems within defined procedures to create the best outcome for our customer​
+ Takes on additional workload and responsibilities while maintaining quality and efficiency​
+ Flexes to phone/email teams as needed​
+ Provides new ...