Description
Your Team
PTP (Global Business Services)
Your Role -
Senior Process Associate – Customer Service & Payments (Procure to pay – Accounts Payable)
Handle and resolve vendor and internal queries related to Invoice status Payment status / delays Missing or duplicate invoices Vendor setup / updatesRespond via ServiceNow tickets, emails, or workflow toolsEnsure queries are resolved within defined SLAs and TATsMonitor payment status and respond to queriesAdhere to SOX controls and internal policiesRoute requests to appropriate AP teams (Invoice Processing, Payments, Vendor Maintenance)Follow up with processors to ensure timely closure of ticketsUpdate users on status and provide clear communicationPrepare and execute payment runs(Wires/ACH/EFT/CHECKS)Monitor payment status and resolve (Failed payments/Rejections)Investiga...