Job Description

We're forming a new team to own messaging as a channel experience for our CX Agent, and we're looking for a Senior Product Manager to lead it.

Messaging is where this whole category began. Chatbots were born in the chat window, and messaging remains the channel where the majority of our customers deploy their AI agent. It is our largest and most visible surface - the place where a customer's first impression of can this agent actually resolve my problem? is formed, and where a percentage point of improvement moves adoption and automated resolutions more than almost anywhere else in the product.

As Senior PM for AI Agents Messaging, you will own the end-to-end agentic experience for this channel. Your team will own the full agentic stack for messaging: task identification, procedure execution, verbalization, and the orchestration engine that ties them ...