Description
Do you enjoy solving complex problems with simple, customer-obsessed solutions? Would you like to shape the future of how Amazon's Digital and Device customers get help?

The CXP (Customer Experience Products) organization is seeking an experienced Senior Product Manager who thinks big about customer experience and is relentless about raising the bar. Our vision is bold: eliminate the need for customers to ever feel stuck when they use our products. We are building intelligent, proactive self-service experiences that anticipate customer needs before they even have to ask.

Key job responsibilities
As a Senior Product Manager on this team, you will:

- Start with the customer and work backwards: deeply understand their pain points, frustrations, and unmet needs to define a product vision that genuinely transforms their experience.
- Own an ambitious WW product roadmap that pushes boundaries on what self-service support can look like, not just...